Privacy Policy

1. Introduction

Teyapo Gaming Platform ("Teyapo," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you use our platform, including our website, mobile applications, and related services (collectively, the "Service").

By using Teyapo, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account information: email address, username (gamer tag), first name, last name, date of birth, country, province, and city.
• Profile information: profile picture, bio, and linked gaming accounts.
• Tournament data: match results, bracket participation, team memberships, and rankings.
• Communications: messages you send through the platform, support requests, and feedback.

2.2 Information Collected Automatically

• Device data: device type, operating system, browser type, and screen resolution.
• Usage data: pages visited, features used, time spent on the platform, and interaction patterns.
• Network data: IP address and approximate geographic location (country/region level).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Create and manage your account, including authentication and security.
• Facilitate tournaments, brackets, and competitive matchmaking.
• Display public profiles, rankings, and leaderboards.
• Send service-related notifications (match updates, tournament invitations, account alerts).
• Detect and prevent fraud, abuse, and violations of our Terms of Service.
• Analyze usage patterns to improve platform performance and user experience.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• Public profile data: your gamer tag, profile picture, rankings, and match history are visible to other users as part of the competitive platform.
• Tournament organizers: organizers of tournaments you join may see your gamer tag and relevant participation data.
• Service providers: we use third-party services (e.g., AWS for hosting, payment processors) that process data on our behalf under strict contractual obligations.
• Legal requirements: we may disclose information if required by law, regulation, or legal process.
• Safety and enforcement: to protect the rights, safety, or property of Teyapo, our users, or the public.

5. Data Storage and Security

Your data is stored on secure servers provided by Amazon Web Services (AWS). We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (e.g., resolving disputes, enforcing agreements).

Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytics and platform improvement.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data (subject to legal retention requirements).
• Portability: request your data in a structured, machine-readable format.
• Objection: object to processing of your data for certain purposes.

To exercise any of these rights, contact us at privacy@teyapo.com. We will respond within 30 days.

8. Children's Privacy

Teyapo is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

Users between 13 and 18 years of age should have parental or guardian consent before using the platform.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the platform. These include:

• Essential cookies: required for authentication and core platform functionality.
• Analytics cookies: help us understand usage patterns and improve the Service.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of the platform.

10. International Data Transfers

Teyapo operates primarily in Zambia and serves users across Africa. Your data may be processed in countries other than your own, including where our cloud infrastructure is located. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the platform or via email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: